Financing Facilities

AL Habib Mobile

E-Statement Facility

Introduction eStatement is the electronic version of your account physical statement. You can view and print your statement right from your computer whenever you need it. You will start receiving the eStatement service within three business days after registration. For different accounts you need to update different email IDs in each account in order to get registered for each of them. Individual Account Corporate Account Individual Account Individual Account Holders are offered e-statement facility on following frequencies: Monthly Quarterly Half-Yearly Yearly Corporate Account Corporate Account Holders are offered e-statement facility on following frequencies: Daily Weekly Fortnightly Monthly Quarterly Half-Yearly How to register for e-Statement? STEP 1- Download online form or collect it from Bank AL Habib branch. STEP 2- Fill and submit the form at your relationship branch for registration of e-statement facility. You can also register for e-statement facility simply by calling our 24/7 helpline at +9221-111-014-014 from your registered mobile number available in Bank’s record. Furthermore, e-statement facility on corporate accounts can only be registered by submitting a form at relationship branch. Registration Form for Individuals Registration Form for Corporates Click here to download Rules/Terms & Conditions Email Us info@bankalhabib.com BAHL Helpline (021) 111-014-014 Nearest Branch / Window Branch Locator @media (max-width:767px){ .responsivebtn { margin-left: 0 !important; padding: 0.5rem 0.88rem !important; } .m0responsive { margin-bottom: 0 !important; } }

Details of SCD Personnel

f Shariah Compliance Department (SCD) Personnel Head Shariah Compliance Department Mr. Syed Jawad Hussain Rizvi +92-21-32463058 UAN UAN: 111-786-110 Ext. 531 Email jawad.hussain@bankalhabib.com

Value Added Services

Harassment At Work Place

Harassment At Work Place Employees must avoid any behavior that may be termed as gender-related harassment of female / male staff / customers. Offensive, threatening or disturbing behavior towards staff and customers at the workplace or in any interaction or situation that is linked to official activity outside the office would also be termed as harassment. In this connection, reference may also be made to HR circulars, Reference No. HR-008(A) and HR-008(B) dated October 29, 2010.

RDA Service Request Form

Roshan Digital Service Form allows Roshan Digital Account holders to request the following services: Fund Transfer Payment of Utility Bills Issuance of Banker’s Cheque, Foreign Demand Draft and Foreign Telegraphic Transfer Cash Withdrawal Cheque Book Request You can nominate a person to collect the requested cash withdrawal or bankers Cheque. Filled and signed forms are required to be emailed to us at rda@bankalhabib.com Our representative will contact you to process your request further. For customers requesting services for the first time would be required to submit the following indemnity form along with the services form. Service Request Form Email Indemnity for RDA Transactions For all future requests indemnity form will not be required

Customer Services

We at Bank AL Habib continuously strive for excellence and make your experience a remarkable one with us through serving you at all touch points. Customer Satisfaction Survey Your participation in this survey is highly appreciated, as it will enable us to gain a deeper understanding of your experiences, needs and expectations. Your input is invaluable to us as we strive for excellence in customer satisfaction. We encourage you to take part in the survey and share your thoughts. Online Customer Survey Customer Awareness Service StandardsDownload PDF Know Your Rights and Responsibilities as a Bank’s Consumer.Download PDF Guidelines of Business Conduct for Banks.Download PDF Customer Awareness Brochure Click here to view details You received a suspicious email. If you inadvertently give out your personal information, call us at 111-014-014. Your debit card was lost or stolen. If your debit card was lost or stolen, call us at 111-014-014, where you can also temporarily block your debit card. Downloads Guidelines for Clearing Operations C

Fair Treatment of Customers (FTC)

Bank AL Habib is committed to treat customers fairly and our Fair Treatment of Customers (FTC) policy is driven by following principles: Customers are dealt with utmost fairness and courtesy Senior Citizens and Differently Abled persons are offered priority services at all our branches The Products and Services are designed to meet banking needs of our customer base Complete and correct Products and Services information is provided to enable existing and potential customers to make informed choices Products and Services are fairly and competitively priced as per the market rates Grievances of customers are resolved through a transparent and efficient complaint resolution mechanism in a timely manner Customer feedback is welcomed to further improve our services We Value Your Feedback Click Here Lodge Complaint × You may also submit your suggestion/complaint at the website now.Are you sure want to proceed further? Proceed #main-slider .carousel-inner .sliderImg{ background-position:center 25% !important; }

Refinance and Credit Guarantee Scheme for Women in Undeserved Areas

About Scheme In order to improve access to financing facility, especially for the women entrepreneurs operating in the underserved areas of Pakistan, Bank AL Habib offers a refinance along with credit guarantee scheme for female borrowers. Financing Tenor Financing Tenor 10 Years (6 months grace period) Mark Up Rate 5% Per Anum Limit/Exposure 1.5 Million Maximum Main Features Financing facility is available for women entrepreneurs in the underserved areas. Financing under the scheme is provided for setting up of new business enterprises or for expansion of existing ones. Underserved Areas Districts Excluded From Definition of Underserved Areas 01 Lahore