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Bank AL Habib is committed to treat customers fairly and our Fair Treatment to Customers (FTC) policy is driven by following principles:

  • Customers are dealt with fairness and courtesy.
  • Senior Citizens and handicapped persons are offered priority services at Branches.
  • Products and services are designed in view of banking needs of our customer base.
  • Complete and correct information of products and services is provided enabling customers and potential customers to make informed choices.
  • Products and services are priced fairly and competitive with the market.
  • Grievances of customers are resolved in a timely and just manner through fair, accessible, transparent and efficient complaint resolution mechanism.
  • Customer feedback is welcomed to further improve Bank's products and services.

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