Values

Directors and employees of the Bank shall always be guided by the following values:

Relationships of Trust
Service to Customers
Respect for people
Sense of Responsibility
Promptness of Action
Communication & Cooperation

Brief description of each of the above-mentioned values is given below:

Relationships of Trust

We must be worthy of the trust of people who work or do business with us. Trust is earned by acting with honesty, fairness, and prudence in all dealings and in all circumstances. Keeping promises is an essential element of trust.

Service to Customers

We must provide the best possible service to customers. We should listen to them, anticipate their needs, solve their problems, and make it easy and pleasant for them to do business with us. We aim for continuous improvement and innovation in our products, services, and systems.

Respect for People

We must treat our colleagues, customers, and all other persons who come into contact with us with utmost respect, courtesy, and decency. At the institutional level, all Divisions/Departments/Zones have their own distinct roles and responsibilities, and should be treated with due respect and consideration.

Sense of Responsibility

We must take responsibility for our work, our decisions, and our actions, individually and as a team. Taking responsibility means willingness to do whatever it takes to finish the job. Sense of responsibility is a state of mind that involves awareness and acceptance of one’s obligations and a personal commitment to fulfill them, come what may.

Promptness of Action

We must act promptly, efficiently, and without delay. Prompt action enhances credibility, establishes trust, and is a key ingredient of success. It is particularly important in a fast-changing environment, where delays can result in lost opportunities. Promptness includes punctuality and sanctity of deadlines.

Communication & Cooperation

We must maintain the best possible communication with colleagues and customers. Patient listening is essential for good communication. Person-to-person communication is essential to achieve a high level of cooperation, coordination, and teamwork.